SSRS: Error: The user or group name ‘CustomerDomain\SomeUser’ is not recognized

May 21, 2013 at 20:04
filed under Dynamics AX
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Hi all,

When installing SSRS on a installation where the database was a backup of a customer’s setup, I got the following error:

An error occurred while adding users ‘CustomerDomain\SomeUser’,’Domain\SomeUser2′ to the SQL Server Reporting Services DynamicsAXBrowser role in the folder DynamicsAX. The error is: The user or group name ‘CustomerDomain\SomeUser’ is not recognized..

The solution was to remove all records in the SysServerSessions table.

I had to restart the AOS too for the wizard to be able to connect to the AOS again, but that could just be a glitch on my machine.

I lost some time because of this error, so thanks a lot to Paul A. Noakes for posting the solution here:


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  1. Aman

    Thanks for this. You had to restart AOS becuase you deleted your own session.

  2. Paolo

    Great! Many thanks