Comments on: Microsoft closing AX newsgroups http://www.artofcreation.be/2010/05/10/microsoft-closing-ax-newsgroups/ The everyday life of a Dynamics AX developer Wed, 1 Feb 2012 16:29:10 +0100 hourly 1 http://wordpress.org/?v=3.1 By: s jones http://www.artofcreation.be/2010/05/10/microsoft-closing-ax-newsgroups/comment-page-1/#comment-4472 s jones Sat, 15 May 2010 18:50:15 +0000 http://www.artofcreation.be/?p=711#comment-4472 Microsoft should close all these groups and provide a proper support desk which is properly funded and adequately ammneed wih epxert resource. Clients not on AMC should not get Microsoft, or Partner support - if support is not proeprly funded then it will be poor - poor support = poor implemetations = poor references etc . Curently the newsgroups provide more accessible help than the support desk and Microsoft MVPS provide help that often is not known by their own support desk - so the partners and customers who pay for support get a worse deal than those who don't . a self help system or pay by the hour support is not the answer for a global erp solution with the sophistication and breadth of Ax. Microsoft should close all these groups and provide a proper support desk which is properly funded and adequately ammneed wih epxert resource.

Clients not on AMC should not get Microsoft, or Partner support – if support is not proeprly funded then it will be poor – poor support = poor implemetations = poor references etc .

Curently the newsgroups provide more accessible help than the support desk and Microsoft MVPS provide help that often is not known by their own support desk – so the partners and customers who pay for support get a worse deal than those who don’t . a self help system or pay by the hour support is not the answer for a global erp solution with the sophistication and breadth of Ax.

]]> By: Jonas http://www.artofcreation.be/2010/05/10/microsoft-closing-ax-newsgroups/comment-page-1/#comment-4455 Jonas Wed, 12 May 2010 08:38:41 +0000 http://www.artofcreation.be/?p=711#comment-4455 Well, hopefully this will give us a better tool for getting help from other Ax developers "out there". E.g. the forums will hopefully make it more easy to upload screen dumps. But what I really would like is for MS to play a more active role in these communities. Most questions in the newsgroup unfortunately remain unanswered - although it is obvious that someone, somewhere knows the answer... But what I really wish for is that MS just for a couple of months would stop adding new stuff to Ax and just spend all their time on updating the documentation for ALL code in Ax. As of today, I guess about 75% of Ax methods are completely undocumented and that is a shame. /Jonas Well, hopefully this will give us a better tool for getting help from other Ax developers “out there”. E.g. the forums will hopefully make it more easy to upload screen dumps.

But what I really would like is for MS to play a more active role in these communities. Most questions in the newsgroup unfortunately remain unanswered – although it is obvious that someone, somewhere knows the answer…

But what I really wish for is that MS just for a couple of months would stop adding new stuff to Ax and just spend all their time on updating the documentation for ALL code in Ax. As of today, I guess about 75% of Ax methods are completely undocumented and that is a shame.

/Jonas

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